1/29/20 - Day 16 - Right to Be Heard/Redress

Bellwork:

Feedback from Complaint Emails:

• PROOFREAD
• "I" is always capitalized.  Many other things require capitalization too.
• Know the difference between their, they're, and there
• BE SPECIFIC AND CONCISE
• What did you already attempt to get your problem solved?
• Many of your emails were WAY too long. At the very least, break up your email into multiple paragraphs.
• FORMATTING
• Paragraphs do NOT get indented in emails. Skip a line between paragraphs.
• The body of the email should be BELOW the greeting with a line skipped between.
• I got WAY too many emails without a subject line- this shows a lack of attention to detail and not enough professionalism.  While we're at it, the subject lines need to be more descriptive.
• If you have an auto-signature, you do NOT need to sign your name at the bottom- that just leads to your name being there twice.
• OTHER
• Address a specific person if possible, if not, use "To Whom It May Concern" or "Culver's Management"- do not just say "Dear Culver's"; the company is not a person. You could also just say "Hello".
• Don't tell them how to run their business.
• Don't put employee names in parentheses.

Objectives:

• Identify real-world examples of violations of consumer rights

Agenda:

1. Wrap Up Discussion: The Devil We Know
2. Complaint Email Revisions
3. Discussion Board: Online Reviews
• Post
• Respond to at least 3 classmates